Contact

Hello! Welcome to Essenza Emporium. ✨

Thank you for reaching out! Our business hours are Monday through Friday, from 8:00 AM to 6:00 PM, and Saturdays, from 9:00 AM to 1:00 PM.

To speed up your request, please provide:

1. Your full name

2. Your order number (if applicable)

3. How can we help you today?

We will respond as soon as a customer service representative becomes available.

Policy and Support Guidelines

• Response Time: All requests received during business hours will be answered within 2 hours. Messages sent outside business hours will be answered during the first hour of the next business day.

• Official Channels: Exclusive support via WhatsApp, website contact form, and official email.

• Exchanges and Returns: Exchange or cancellation requests are processed within 48 business hours after receiving the order details.